Shipping policy

Delivery Locations & Conditions

  • We only deliver to UK Mainland.
  • Deliveries to Scotland and the Isle of Wight may take longer.
  • We do not deliver to the Scottish Highlands.
  • For customers on the Scottish Isles, we can deliver to a UK Mainland courier of your choice. Courier costs are your responsibility.

Delivery Method

  • We deliver to your front door.
  • We do not use a courier or postage service. We provide delivery using our own delivery transport.
  • We do not provide tracking numbers for your delivery. To get an update on your delivery status, please contact us via sales@svpanels.co.uk.
  • If you live in a block of flats, delivery is to the ground floor entrance only.
  • If you are unavailable on the day of delivery, we may leave the goods with a neighbour or in a designated safe place.
  • If you have any questions about your delivery, please contact us before placing your order.

Delivery Times & Charges

  • Orders under £100: £10 delivery fee
  • Orders £100 and over: Free delivery

Handling Time

  • Orders are processed and dispatched within 1 working day.
  • Working days are Monday to Friday, excluding public holidays.

Transit Time

  • Once dispatched, standard delivery takes 3 to 7 working days.
  • Deliveries to Scotland and the Isle of Wight may take longer.

Batch Numbers
All shower panels are manufactured in batches, which can cause slight variations in shade. Please keep your batch number (printed at the end of each box) in case you need to reorder. We will match the batch if stock allows.

Order Amendments
To make any changes to your order, please contact us as soon as possible. Once a van is loaded or items are dispatched, changes or additions are not possible. Additional items will require a new order.

Items Missing or Faulty on Delivery?

All items must be checked for any signs of damage or picking errors upon delivery. If there is visible damage or a picking error, please note this with the driver where possible and contact us within 3 working days so we can resolve the issue promptly. We aim to redeliver affected items within 5 working days.

Before booking your installation, please ensure the goods have arrived in acceptable condition. This allows you to check for any missing items, damages, or defects. We advise against booking installation until all items are received, as we cannot be held responsible for any costs incurred due to delays or issues.

Signing the delivery document confirms that all goods are received in perfect condition and match your original order.

Questions or want to check your order status?
Email us at sales@svpanels.co.uk or call us on 0121 517 1827.
Office hours: Monday to Friday, 7:30am to 4pm.
We aim to respond within 1 working day.